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tech support skills

All you need to know about tech support you learn in kindergarten

Computer science classes don't hurt either, but many help desk calls can be solved with basic courtesy and respect for the user As a child, I was taught the importance of a positive attitude, and that lesson carried through my early high school jobs and into my IT career. It can help defuse a tense tech support situation, build trust in advance of future problems cropping up, and make a positive ...
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